Frequently Asked Questions
What does the Installation process entail?
The gaming area installation takes approximately 3-4 days to complete and includes the following:
Electrical
Should power plug points not be present in the designated gaming area, an installation will be completed accordingly to the required standard and specification. All machines and gaming equipment will be fitted with surge protector plug tops in order to safe guard against voltage spikes and fluctuations.
Communication
A dedicated dual SIMM 3G Router is used to establish and maintain uninterrupted communication between the Site Data Logger (SDL) and legislated Central Electronic Monitoring System (CEMS) to ensure continuous operation of the machines at site. The router installation is completed once a signed approval letter is received from the site owner acknowledging the related monthly communication cost which is for his/her own account. All data cabling used is to the required specification and installations are completed to the required standard in order to maintain long term communication stability.
Painting
The gaming area would be painted in Grand Gaming Slots colours to maintain uniformity across all its sites within the network.
Flooring
High quality, long lasting black Rubber floor matting tiles will be installed which is easy to clean and maintain. The installation process is quick and simple and generally laid on top of existing flooring.
Premises Gaming Equipment
With the Limited Payout Machines (LPMs), Grand Gaming Slots would also install bases, branded chairs, license frames, Gaming Rule signage and a Site Data Logger (SDL). Some establishments allow under 18 patrons into the primary business and as such Grand Gaming Slots branded balustrades would also be installed to cordon off the gaming area in order to prohibit easy access of such patrons into the gaming area as per the relevant Gambling Board's rules. It is also noted that should a drywall or any other installation be required to ensure compliance with the relevant Gambling Board's requirements, this would be for the site owners account. An outdoor illuminated sign will also be provided and installed in accordance with municipal regulations.
Testing
The installation process is concluded with testing of the LPMs to ensure all metering and events are captured accurately. This would be forwarded to the relevant Gambling Boards for reference and a date would be set for final testing and site inspection by the board.
Is it true that machines have a different program for different numbers of coins/credits you play and therefore you have a better chance of winning if you play three coins/credits rather than only one coin/credit?
No. The number of coins/credits played per spin has no effect on the randomness of the game - it merely affects the value of the winnings, not the frequency of winning combinations.
Do you offer any technical assistance?
All machines are prepared and tested at our technical warehouse before they are placed at any venue for game play. Routine maintenance is conducted regularly to ensure that all LPMs operate optimally at all times. All faults and queries are able to be lodged, and the majority resolved, via our Technical Support Call Centre which operates daily between 08:00 and 02:00. All faults that are unable to be resolved by our Technical Support Agents are then referred to our Field Technicians who are dispatched to resolve the fault as quickly as possible. Our Field Technicians are also on call daily between 08:00 and 02:00, 365 days a year.
Can premises employees predict when a machine is going to pay out?
No. The outcome of each game is randomly determined and therefore it is impossible to know when a machine is going to pay. The core responsibilities of premises employees are to interact with and educate customers on our games, as well as to attend to LPM payouts.
What rules govern the operation of Limited Payout Machines?
As with casinos, all LPM operators are regulated by local Provincial Gambling Boards. In addition thereto they are also monitored at all times by a legislated, certified and South African Bureau of Standards and National Gaming Board approved monitoring system. In addition thereto, the LPM cabinets and games including their return to player percentage, are also approved and certified, not only by a certified testing house, but also by the relevant Provincial Gambling Board. Should any illegal access to the LPM, or changes to its software, be detected by the monitoring system, the LPM will immediately be de-activated.
Can Premises Managers 'loosen' or 'tighten' the LPM at the flip of a switch?
No. LPMs have a computer chip in them, which determines the return to player [RTP%]. These computer chips must comply with National Regulations and Standards and are tested and approved by the Provincial Gambling Board. To change the RTP% on a LPM the computer chip must be exchanged during a highly regulated and controlled process. All computer chips and Random Number Generators must be sealed in a 'logic box' inside the LPM. The change process is recorded, strictly audited and controlled by both internal and external Gambling Board Auditors.
If Grand Gaming Slots changes games, is it because they are paying out too much?
No. All LPMs have a theoretical RTP%, which is regulated by the Provincial Gambling Board. Grand Gaming Slots management will track which games are most popular and will only make changes to satisfy demand. As we are a relatively new market, Grand Gaming Slots may also change product to introduce new and exciting gaming options to your venue.
What is my 'chance of winning'?
There is no 'set' pattern of combinations on any LPM - your chance of winning or losing is the same for every game, regardless of the previous wins or loses.
Is it true that a LPM that has not 'paid out' for some time has a greater chance of paying out if I continue playing?
No. The outcome of each game is randomly determined and therefore it is impossible to know when a LPM is going to pay.
